Pinnacle Auto Repair and Tires

Stephanie G 2 months ago

Called to ask if they could change a flat tire that day, and they said yes. We bring the car in around midday, no phone call and day ends with no new tire. Next morning, they say they are sorry and it will be done soon in the morning. It's now 4pm, we called again and they informed us no one has worked on our car and they will do it tomorrow. It does not take 3 days to change a tire! I understand if you are busy, but I wish this would have been communicated on day 1 so we could have planned to go elsewhere. We are a one car household and are stuck with no transport for the family. I don't understand why they didn't tell us the truth.

John Connolly 2 months ago

I am new to the neighborhood, and I had a great experience getting my car inspected at Pinnacle after another shop tried to tell me that I would have to pay $1800 in repairs in order for my car (which has never had any issues) to pass the inspection. They showed me very clearly how the other shop's inspection was incorrect, and even fraudulent. I really appreciate their customer service.

Beatriz Araújo 3 months ago

I would not recommend this shop. I took my car in for inspection and was told it failed because of a long list of problems that would cost almost $3,000 to fix. The amount of repairs seemed suspicious, so I took the car somewhere else for a second opinion. The second mechanic told me that several of the issues were not as serious as I was told, and some repairs were not needed at all. It felt like this shop was trying to charge me for work that didn’t need to be done. If your car fails inspection here, I suggest getting a second opinion before spending thousands of dollars. Very disappointing experience.

Brian Thomas Edited 4 months ago

DONT TRUST PINNACLE…PLEASE READ. Took my car in for my PA inspection. Pinnacle tells me I failed inspection and I need rear brake pads and rotors and pressed to do the replacement. I declined as the brake pads and rotors were within PA approval standards with room to spare. I KNOW this as I have an inspection report from my dealership from 1 month ago that they completed when my car was in for unrelated electrical work (so they would have noted other issues that they could have fixed!). They had my rear pads rated at 6mm and my rotors were fine….suddenly a month later my brake pads are at 2mm and my rotors need to be replaced. For clarification, even with aggressive driving 1mm of brake pad depth takes about 3k miles….i sure didn’t drive 12k miles in a month!. UPDATE 5/5. (1 week after Pinnacle visit) Took my car back to dealership based on failed inspection. Didn’t tell them the car failed. Just told them to please take a look at my pads and rotors, replace if needed. Quote from dealer “no need to replace, pads are between 5mm and 6mm. Rotors are fine.”. And they sent me a picture of the standard tool to measure brake pad depth measuring 5-6mm!

Barb Hauck-Mah (barbhmphilly) a year ago

We had a positive first experience with Pinnacle. They handled our hybrid car's first annual inspection well. We were in and out of their shop in less than 2 hours with our sticker and a detailed report of services performed.The price was reasonable and they didn't try to upsell us. This is a drop off and pick up car repair place. We didn't see a place to hang out and wait while your car is serviced. Don't be put off by the shop's no-frills exterior. The mechanics and other stuff are friendly and know their stuff.